Services-What we are offering.

About Our Services

At Pilgrim Times Indonesia — Nigeria Services, we provide end-to-end pilgrimage services designed to make your Umrah or Hajj journey spiritually meaningful and logistically smooth. Whether you are traveling alone, with family, or as part of an institution, our goal is to remove administrative burden so you can focus on worship. All our packages are operated through NAHCON-licensed partners and accredited Saudi suppliers to ensure compliance and transparency.

Core Services We Offer

We group our services so pilgrims can choose complete packages or pick specific services they need.

1. Visa Processing & Documentation Support

Fast, accurate visa processing is central to a stress-free pilgrimage. We assist with:

• Full documentation checks and application submission (Umrah visa, group package visas, or eVisa where applicable).
• Photo and passport verification against Saudi requirements.
• Hotel booking references and flight confirmations required for visa issuance.
• Express and standard processing options with transparent fee breakdowns.

2. Flight Booking & Air Travel Coordination

We arrange flights from major Nigerian hubs (Lagos, Abuja, Kano, Port Harcourt) and coordinate logistics with airlines for group and charter movements. Services include:

• Direct and connecting flight options with major carriers.
• Seasonal charter booking (Hajj/peak Umrah windows) for groups.
• Group check-in support and baggage handling coordination.
• Flight insurance and flexible ticketing options on request.

3. Hotels & Accommodation (Makkah & Madinah)

We secure verified hotel bookings by category and proximity to the Haram and Masjid an-Nabawi:

• Luxury (5★) hotels facing the Haram / close to the Prophet’s Mosque.
• Mid-range (4★) hotels with easy walking access and pilgrim services.
• Budget (3★) options for long stays and large groups.
• Meal plans (bed-only, half-board, full-board) and family suite arrangements.

4. Ground Transfers & Local Transportation

Comfortable, reliable transfers throughout your trip:

• Airport pickup and drop-off (private and shared coaches).
• Inter-city transfers (Jeddah ⇄ Makkah ⇄ Madinah) via VIP coaches or train+shuttle combinations.
• Local transport for Ziyarah and guided visits.
• Wheelchair access and mobility assistance on request.

5. Guided Religious Services & Ziyarah

Our guided services help deepen the pilgrimage experience:

• Pre-departure orientation and ritual briefings.
• Experienced guides and qualified Ulamas accompanying groups.
• Structured Ziyarah tours (Jabal al-Noor, Uhud, Quba, Qiblatain, and other sites).
• Daily schedules aligned with prayer times to optimise worship opportunities.

6. Health, Safety & Travel Insurance

Your health and safety are our priority:

• Pre-departure vaccination guidance and reminders.
• Travel insurance packages covering medical emergencies, repatriation, and trip interruption.
• Assistance for pilgrims with special medical needs, including oxygen and nursing support arrangements where needed.

7. Specialised Services

We also provide several niche offerings to match unique requirements:

• Women-only groups: Female coordinators and female-only accommodations for privacy and security.
• Elderly & accessibility packages: Extra assistance, nearer hotels, and shorter walking itineraries.
• Family & group bookings: Family suites, child-friendly meal plans, and group discounts.
• Corporate & institutional pilgrimages: Tailored logistics for large organisations and charity missions.
• Custom itineraries: Choose length of stay, number of visits to Madinah, or add spiritual retreats and study sessions.

How Our Packages Are Structured

We design flexible packages to suit different budgets and travel styles. A typical package includes:

1. Visa support & document handling (mandatory for all packages where required).
2. Round-trip flights (or flight-only options for customers arranging their own visas).
3. Verified hotel accommodation for the full duration required by visa conditions.
4. Transfers & local transport between airport, hotels, and holy sites.
5. Guided services & Ziyarah where requested.
6. Travel insurance (recommended / included depending on package level).

Pricing tiers: Economy, Standard, and Comfort/Luxury. Each tier adjusts flight class, hotel grade, and level of personalised attention. We publish transparent inclusions and exclusions for every package so you know exactly what you are paying for.

Booking Process — Simple & Secure

Booking with us follows four easy steps:

1. Enquiry & Consultation: Contact our team (phone, email, WhatsApp) with preferred dates, departure city, and package type.
2. Proposal & Invoice: We send a customised itinerary and a clear invoice with payment milestones.
3. Documentation & Visa Submission: Submit passport, photos, and vaccination proof; we complete visa applications and confirmations.
4. Pre-departure Briefing & Departure: Receive a pre-departure pack (checklist, contact numbers, flight & hotel references) and a final travel confirmation before departure.

Payment options include bank transfer, card payment, and instalment plans for qualifying groups. Deposits secure your bookings and we provide written receipts for all payments.

Why Choose Us — Our Commitments

• NAHCON-aligned partners: We work only with licensed Nigerian operators and verified Saudi service providers.
• Transparent pricing: No hidden fees — every cost is itemised in your itinerary.
• 24/7 support: Live assistance during travel and on-ground contacts in Saudi Arabia.
• Experienced team: Pilgrimage coordinators with years of Hajj & Umrah logistics experience.
• Ethical practices: Clear separation between editorial content and commercial offerings; sponsored content is always labelled.

Frequently Asked Questions (FAQ)

Q: Do you handle visa applications for Nigerian pilgrims?

A: Yes — we assist with visa paperwork and submit applications through authorised channels. Visa grant depends on the Saudi authorities; we ensure complete and correct documentation to reduce risks of rejection.

Q: Can I book a hotel myself and still use your flight/transfer services?

A: In many cases yes — but note that some visa routes require agency-verified hotel bookings. Tell us if you’ve booked accommodation independently so we can advise on visa acceptability.

Q: Are flights refundable if my visa is delayed?

A: Refundability depends on the ticket type. We recommend flexible fares for uncertain visa timelines and provide guidance on refundable vs non-refundable options.

Q: Do you offer group discounts for large delegations?

A: Yes — we provide negotiated group rates and dedicated group coordinators for delegations, institutions, and corporate pilgrimages.

The team handled everything — visa, flights, and transfers — while we focused on worship. Excellent support from Lagos to Makkah.

Elderly-friendly package made our parents’ Umrah comfortable. Professional and caring coordinators.

Terms & Conditions — Important Notes

All bookings are subject to availability and confirmation. Visa issuance is at the discretion of Saudi authorities. We require passport validity of at least six months from the planned date of entry, and pilgrims must meet any health/vaccine requirements mandated at time of travel. Deposits are required to secure visas, flights, and hotel reservations. Cancellation and refund policies vary by package and will be disclosed on the invoice.